FAQ

Yes, we do offer international shipping! We believe in making our products accessible to customers worldwide, so we're happy to ship to most countries. Whether you're across the globe or just a border away, we'll ensure your order reaches you safely and efficiently.

We take the security of your payment information very seriously, which is why we use the safe and trusted Stripe method. Stripe is a leading payment processing platform known for its robust security features. When you make a purchase on our website, your payment details are encrypted and securely transmitted to Stripe for processing. This means that your sensitive information, such as credit card numbers, is never stored on our servers, minimizing the risk of unauthorized access. With Stripe, you can rest assured that your payment information is protected by industry-standard security protocols, ensuring a safe and secure shopping experience.

Absolutely! It's completely safe to use your debit/credit card on our website. We utilize the Stripe payment platform, renowned for its robust security measures. With Stripe, your payment information is encrypted and securely transmitted, ensuring that your sensitive data remains protected throughout the transaction process. You can shop with confidence knowing that your financial details are safeguarded by industry-leading security protocols.

Typically, orders are processed and shipped promptly within our system, with the majority of our customers receiving their packages within 6-10 working days. We understand the anticipation of receiving your order, and we assure you that our team works diligently to ensure timely processing and dispatch. We encourage you to wait patiently for your delivery and utilize our order tracking feature, readily available on our website.

Yes, while we strive to maintain consistent delivery times, there are occasional factors beyond our control that may affect the speed of delivery. Holidays, seasonal peaks, and adverse weather conditions can sometimes lead to delays in transit. However, rest assured that our team is proactive in managing these situations and works tirelessly to minimize any disruptions to your delivery experience. We appreciate your understanding and patience during such circumstances as we endeavor to ensure that your order reaches you as swiftly as possible.

If your order doesn't arrive within the estimated delivery time frame, we kindly ask for your patience as there may be a slight delay in transit. Occasionally, factors beyond our control, such as logistical issues or unexpected circumstances, can affect delivery times. Rest assured, our team is actively monitoring your order and working diligently to ensure it reaches you as soon as possible. In the meantime, we appreciate your understanding and assure you that we're doing everything we can to expedite the process. If you have any concerns or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we thank you for your patience and understanding.

Absolutely! We provide tracking information for all orders so you can easily monitor the status of your delivery. Our user-friendly tracking system is conveniently located at the top of the header on our website. Once your order is processed, we'll provide you with a tracking number that you can enter directly into our tracking system. Please note that it may take up to two days for tracking information to appear as the parcel is prepared for dispatch. We appreciate your patience during this time and encourage you to keep an eye on the tracking updates as your order makes its way to you. Thank you for choosing us for your shopping needs!